News
General Practice Improvement Programme
We are proud to be taking part in the General Practice Improvement Programme. Between March and July 2024, we aim to look at modernising many aspects of the surgery, including how we process requests for appointments and other things like sick note requests. Some of these will be 'behind the scenes' but we hope that all of them will improve your experience of the surgery. This time will also see the installation of a new phone system which should make it easier to get through to the practice. We look forward to sharing more information as this develops.
19.04.2024
A message this Remembrance Day
We’re proud to be a Veteran Friendly Accredited GP practice and to support our veteran community this Remembrance Day.
We know that this Remembrance Day is likely to be particularly challenging for the many veterans in our community and we want you to know that we are trained and committed to effectively identifying and supporting your health needs.
As a Veteran Friendly Accredited practice, our team:
- recognises the importance of identifying veteran patients within our community
- understands the unique health needs that veterans may have
- strives to provide veterans with the very best care and support
- knows about the specialist veteran healthcare services that exist
- undertakes regular training and development to ensure we’re able to deliver the very best care to veterans in our community and meet the health commitments of the Armed Forces Covenant
If you’re a veteran patient, please do let us know that you have served so that we can make sure you receive the most appropriate and best care, if and when you ever need it.
You can learn more about the accreditation and how it supports veteran patients, here: rcgp.org.uk/veterans
11.11.2023
Full access to your medical records
Dear patients,
From the 1st November we are required to give you full access to your medical record. There are lots of benefits to this, including being able to see your test results and medication that has been issued.
However, there are certain situations where having full access to your record could cause problems. Two example situations:
- if anyone else has access to your mobile phone or computer (even without your permission), they will be able to see your full medical record, including information about your sexual health and medication. There are certain situations where this could make you feel unsafe, including people who are suffering from domestic abuse.
- there may be situations where you could see test results before you have spoken to your GP about this. This can be useful, but may cause worry and stress if the result hints at something like cancer. We try to discuss these results with you as soon as possible so that we can give you the best advice and support.
If you have any concerns at all about viewing your record, we want you to know that you can telephone the practice or visit reception at any time and request that your online access be switched off. We are able to switch this on and off quickly, so if your circumstances change in the future this can always be reversed.
22.10.2023
NHS App and Access to Health Records.
You are now able to access certain elements of your GP records including:-
- Information about your medicine,
- allergies,
- vaccinations,
- previous illnesses and test results,
- hospital discharge summaries,
- appointment letters and referral letters.
It is practice policy to restrict access to the detailed records of consultations.
You can access your GP records online through GP online services.
To get your health records online you need to register for GP online services.
If you have registered for GP online services, you can access your health information through NHS login or the NHS app.