Non-urgent advice: Ordering repeat prescriptions

The easiest ways to order repeat prescriptions are:

  • using your NHS account (through the NHS website or in the NHS App).
  • using SystmOnline or Airmid (click the above link or download the apps).

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

You can also:

  • call the Medicines Order Line (for Matlock patients only). Please ring 01246 588 860 8am-4pm Monday to Friday to use the service.
  • fill in the right-hand tear-off section of your prescription. This can be sent by post or placed in the box at the surgery at any time during opening hours.
  • use the on-site dispensing service at Ashover (for Ashover patients only).

In order to free telephone lines for more urgent calls and to improve efficiency for all our patients, we regret requests for repeat prescriptions cannot be taken over the telephone.

Non-urgent advice: Collecting your prescription

You can usually collect your prescription from the pharmacy (or Ashover dispensary if you are an Ashover patient) 2 working days after you have ordered it.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

  • on the app or website where you order repeat prescriptions.
  • at your GP practice.
  • at any pharmacy that accepts repeat prescriptions

Most medications are now sent via the electronic prescription service (EPS) so you do not have to collect a paper form from the surgery.

Non-urgent advice: Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review. This is usually once a year, to make sure that your medications are still right for you. We will text you or add a note to your prescription when this is due. 

Non-urgent advice: Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

Go to Medicines A to Z (

If you would like to speak to someone at the GP surgery about your prescription:

  • Phone the surgery and book an appointment with a clinical pharmacist.

Non-urgent advice: Prescription charges

The NHS prescription charge is set by the Government and we have no control over this. Find out more about prescription charges (

There are some groups of people who may be able to get free prescriptions - see more here.

If you have a lot of medicines, it may be cheaper to get a prepayment certificate.

Non-urgent advice: About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.