Practice Charter

Non-urgent advice: What We Will Do For You:

  • All patients will be greeted courteously
  • We will treat all information confidentially
  • We are always committed to providing the best possible service
  • We will always offer treatment and advice we believe is best
  • We will make every effort to see you promptly
  • We will try and deal with any problems or complaints swiftly
  • You have the right to see your medical records
  • The Practice will inform patients of available services by means of its leaflet, notice boards and website
  • The Practice adheres to an equal opportunities policy

Non-urgent advice: What You Can Do For Us:

  • Please treat staff with courtesy and respect
  • If possible, telephone before 10am if you require a home visit
  • To speak to a doctor, please telephone during opening hours and leave a message if the doctor is in surgery
  • Please tell us if you cannot keep your appointment as this appointment can be offered to someone else
  • Please ask if you are not sure about your treatment
  • Most delays are due to patient emergencies. Please be patient
  • Please arrive promptly for your appointment. If you arrive more than 10 minutes late we cannot guarantee you will be seen
  • If you come as an emergency, you may have to wait until booked appointments are seen
  • Many illnesses can be prevented through healthy living. Please ask for health advice and leaflets